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FAQs from Redi

Get Answers to common Cannabis questions from Redi Experts

Redi has two locations: 24 Elliot St, Newton, MA 02461, located off Boylston St (Route 9), and 321 Speen St, Natick, MA 01760, in Cloverleaf Plaza near the Natick Mall.

Both locations are open 7 days a week!

  • Newton: Mon–Sat 9am–9pm, Sun 12pm–7pm
  • Natick: Mon–Sat 9am–9pm, Sun 11am–6pm

In order to make a recreational cannabis purchase at Redi, you must be 21+ with a valid government-issued ID, checked by our security team before entering the sales floor. You can shop in person, or order online ahead of time for pickup — or book a consultation if you’d like full-service guidance.

We do not currently offer medical cannabis sales. Medical patients are welcome to visit and shop as recreational (adult-use) customers.

No reservation required! You can visit anytime during opening hours as a walk-in. You can also do the following;

  1. Place an order online and select a time slot to pick up your order.
  2. Make a virtual or walk-in consultation appointment to sit down and speak with a staff member about what products may be best for you.

All orders must be placed online through our platform or in-store using one of our tablets.  Need help?  Schedule a walk-in or virtual consultation and we’ll guide you through it.

Massachusetts state law permits consumers to purchase up to two ounces of flower or 10g of concentrates in a calendar day. Different products contribute at varying rates to this daily allotment. If you have questions, ask our in-store team!

Yes!  As long as you are over 21 years of age and have a valid photo ID.  Note that Massachusetts state laws must be followed regarding consumption, and federal law prohibits crossing state lines while in possession of marijuana.

We only accept temporary IDs that fit the cannabis control commission’s guidelines for a Valid I.D (Includes Name, Picture, DOB, expiration date and does not state it is invalid as an ID). Unfortunately, Massachusetts temporary IDs are unacceptable but New Hampshire ones are.

We do accept valid government-issued Military IDs that include Name, Picture, DOB, and Expiration Date.

No persons under 21 years of age are permitted to enter the dispensary.

Yes! We have an ATM located inside the dispensary.

Cash or debit are accepted. As long as cannabis remains illegal at the federal level, banks will refuse to allow dispensaries to accept credit card transactions as a payment option. We cannot accept ApplePay or any other form of electronic payment. Debit transactions carry a processing fee of $3.50, a standard amount in all cannabis retail.

No, your ID is not saved to our system. Your information will automatically erase after each scan. The scanning system is used to verify the information on your ID is accurate.

No, Massachusetts does not track recreational cannabis customers, only medical patients. We do not share information with law enforcement or government agencies without a warrant.

It is the Policy of Redi to round all transactions to the nearest dollar. This decision was driven by the nationwide change shortage. It also helps us increase efficiency in our transactions. Amounts of $0.49 and below are rounded down to the nearest dollar while amounts of $0.50 and above are rounded up to the nearest dollar. If a client does not wish their order to be rounded, they are able to pay the exact amount with change. We are not able to return any coins as we do not store any change in the drawer. Any net positives from rounding will be donated to charity at the end of the month. Thank you for helping Redi provide the best possible service!

All orders must be picked up on the same business day they’re placed. If you place an order after closing time, or before opening, it’ll be ready for pickup during your location’s next open hours instead.

Example: An order placed at 11:30pm Thursday will be ready for pickup starting when Redi opens Friday morning.

Questions about a specific order? Call your location directly.

Yes! The Redi VIP Club includes rewards, birthday offers, exclusive product drops, and more. Sign up here to join, or download the Redi app for even more perks and rapid ordering.

It is illegal to transport marijuana or marijuana products across state lines. Offenders can receive a penalty and or fines.

Any cannabis product or cannabis accessory deemed defective by management may be returned. Returned products must be within 30 days of purchase with the original receipt and brought to the Redi location in which the item was purchased. No cash returns. In-store credit or product swaps ONLY.

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